Below you will find the most common reasons for file move, delete, or copy issues.
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IMPORTANT:
1. Please bear in mind that our tools are used by millions of users and many large corporations. The delete, copy and move features are tested and 100% working. If files can not be deleted - that does not mean that the tool doesn't work. You will find the reason for that and the solution in the list below.
2. Our support is highly qualified and will provide proper advice for your issue. Do not ignore what the support suggests and follow the instructions strictly - they have solved millions of cases like yours.
This error denotes that the files can not be manipulated because access is denied. The reasons for that could be several:
Recommended solution:
Check your antivirus application logs. Try to disable the antivirus application and retry the file move, copy, or delete action. Please note that in many cases it is not easy to disable your antivirus application. Those install services on your system - even if you close the antivirus tool or kill the user interface from task manager, it is still running in the background. You have to go into the antivirus application settings and explicitly DISABLE PROTECTION.Recommended solution:
What you have to do is go to the folder that contains the files that can not be modified, right-click that folder and switch to the SECURITY tab. There you will find the users and their permissions for the currently selected folder. Please note that if you want to apply changes you have to use the ADVANCED button in order to apply them to ALL SUBFOLDERS AND FILES. Modifying the security settings just for the top-level folder is not enough.Recommended solution:
Recommended solution:
Disable the write protection for the device if it has such. If the media is READ-ONLY like a CD-ROM (ROM is an abbreviation for Read Only Media) then you can not do anything about it. Such media can not be deleted or modified.
Recommended solution:
Run ScanDisk on the problematic location to check the drive for errors. Open Windows Explorer (File Explorer), go to My Computer and right-click the drive that you want to check. From the popup menu select Properties and switch to the Tolls tab and clock Check Now...Such issues are usually caused by third party applications that have modified your system or have installed "copy hooks". Such problems may also be caused by poor antivirus applications. Please be informed that all our tools use native Windows file manipulation functions that are used by Windows Explorer. If you experience any issues they are definitely caused by third-party applications.