Audio Dedupe - Frequently Asked Questions
Why Should I Register?
- Registered users get free support and minor version updates
( new minor versions of the product)
- Registered users can suggest extra features
that they would like to be included in the product
I can not download/register the product?
Please read the instructions in your registration email carefully and follow them precisely. Please note that the login and password for the download are case sensitive so we recommend you to just copy/paste the information in bold blue into the corresponding fields.
How to exclude a folder from auto mark?
In the folders list right click a folder and choose 'Disable Automark For This Folder'.
The application disappears when minimized.
When minimized the application will go into the system tray in order not to disturb your work. Please look in the system tray for the Audio Dedupe icon.
How many files can I compare?
There is no limit for the count of files that you can scan. Scanning huge databases of more than 500 000 files can be time consuming. Audio Dedupe is extremely optimised in terms of CPU usage and will run fast even on a slower machine. The hardware that will affect the scan process the most is the performance of your storage.
Do you sponsor educational institutions?
Yes we have already sponsored schools and universities in the past and we will be glad to do it again. Just contact us.
The application freezes at %%, what is wrong?
Due to the huge amount of data that the application processes it is possible to find damaged files in your audio collection. What you can do?
1. Go to Option and check "Enable Logging"
2. Run the scan
3. Once the application freezes you can check the log file in "My Documents" folder to see which file started loading and could not complete.
4. Please send the file to us for an analysis.
5. Remove the file and run a scan - it will continue properly.
6. If the steps above do not help, make sure that your drive is not broken and does not have physical errors. You can try running the ScanDisk application from Windows.
Which duplicate file finder to choose?
Please read this small article on the topic "Which duplicate file finder to choose?" | 
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